Terms of service

Welcome to Sandler and our terms and conditions of your Sandler AI Roleplay Coach subscription (“Terms”). We’re excited for you to leverage the first AI-driven sales coach – offering real-time feedback, adaptive role-play scenarios, and data-driven coaching experiences grounded in Sandler’s proven sales methodology.  These Terms are important and affect your legal rights, so please read them carefully. Note that Section 26 governs how disputes are resolved and includes a mandatory agreement to resolve disputes by binding, individual arbitration, subject to certain exceptions.

 

Sandler Systems, LLC d/b/a Sandler (“Sandler”, “we,” “our,” “us” or “company”) has partnered with Yoodli, Inc. (“Yoodli”) to provide the Sandler AI Roleplay Coach (“Tool”) to Sandler learners (“you” or “your”).  By clicking on the “Place Order” button and completing the registration process, you represent and agree that: (1) you have read, understand, and agree to be bound by these Terms; and (2) you are of legal age to form a binding contract with us, and you have the authority to enter into the Terms personally or on behalf of the individual you have named as the user and to bind either yourself or the named individual to these Terms. The term “you” refers to the individual or legal entity as applicable, identified as the user you registered. Yoodli owns the Tool’s platform and is solely responsible for all maintenance and support services.  Agreement to these Terms also includes agreement to Yoodli's Terms of Service and Yoodli's Privacy Policy, and all of the terms incorporated herein by reference including our Privacy Policy.  If you do not agree to be bound by these Terms, you may not access or use the Tool.

 

THESE TERMS ARE AN ENFORCEABLE CONTRACT BETWEEN YOU AND SANDLER WHICH AFFECTS YOUR LEGAL RIGHTS. YOU AND SANDLER AGREE TO RESOLVE DISPUTES BY INDIVIDUAL ARBITRATION OR IN SMALL CLAIMS COURT ONLY, AND TO GIVE UP ALL RIGHTS TO (A) A JURY TRIAL OR (B) PARTICIPATION IN ANY CLASS ACTION. YOU CAN READ MORE ABOUT THESE REQUIREMENTS IN SECTION 26, BELOW.

 

IN ADDITION, YOUR SANDLER AI ROLEPLAY COACH SUBSCRIPTIONS WILL AUTOMATICALLY RENEW UNLESS YOU TAKE STEPS TO PREVENT THEM FROM RENEWING AS EXPLAINED IN SECTIONS 5 AND 6, BELOW.

 

1. INFORMATION ABOUT US

Sandler Systems, LLC, d/b/a Sandler, is a Maryland limited liability company with corporate offices at: 300 Red Brook Blvd., Suite 10, Owings Mills, Maryland 21117, U.S.A.

 

2. SERVICE AVAILABILITY AND YOUR ELIGIBILITY

Service availability and your eligibility are governed by Yoodli's Terms of Service.

 

3. MODIFICATION

In our sole discretion, Sandler shall have the right to change, amend, add to, remove, or supplement the Terms (including our Privacy Policy), without notice to you; provided, however, that changes to the procedures applicable to the resolution of disputes shall only apply to disputes which arise after the modified or additional provision is published.

 

4. REGISTRATION

In order to utilize the Tool, individuals will need to become a registered user via Yoodli’s registration process.

 

5. AUTO-RENEWAL FEATURE

THE SUBSCRIPTION SERVICE CONSISTS OF AN INITIAL CHARGE FOLLOWED BY RECURRING ANNUAL CHARGES. BY SUBSCRIBING TO THE TOOL, YOU ACKNOWLEDGE THAT YOUR SUBSCRIPTION HAS AN INITIAL AND RECURRING PAYMENT FEATURE AND YOU ACCEPT RESPONSIBILITY FOR ALL RECURRING CHARGES PRIOR TO CANCELLATION. SANDLER MAY SUBMIT ANNUAL CHARGES WITHOUT FURTHER AUTHORIZATION FROM YOU, UNTIL YOU PROVIDE NOTICE THAT YOU WISH TO TERMINATE THIS AUTHORIZATION OR WISH TO CHANGE YOUR PAYMENT METHOD. SUCH NOTICE WILL NOT AFFECT CHARGES SUBMITTED BEFORE SANDLER REASONABLY COULD ACT. TO TERMINATE YOUR AUTHORIZATION OR CHANGE YOUR PAYMENT METHOD, EMAIL LEARNINGTECHNOLOGY@SANDLER.COM. IF YOUR PAYMENT DETAILS CHANGE, YOUR CARD PROVIDER MAY PROVIDE US WITH THE UPDATED PAYMENT DETAILS. WE RESERVE THE RIGHT TO USE THESE UPDATED DETAILS FOR FUTURE CHARGES IN ORDER TO HELP PREVENT ANY INTERRUPTION TO THE DELIVERY OF SERVICE. ADDITIONALLY, BY SIGNING UP FOR OUR SUBSCRIPTION SERVICE YOU ARE AGREEING TO RECURRING ANNUAL PAYMENTS FOR AN INDEFINITE TIME UNTIL CANCELED BY YOU OR US. YOU CAN CANCEL YOUR SUBSCRIPTION AT ANY TIME, PROVIDED THAT YOU DO SO WITHIN THE APPLICABLE DEACTIVATION NOTICE PERIOD, AS DEFINED IN SECTION 6. YOU WILL NOT BE CHARGED FOR ANY DEACTIVATION.

 

FURTHERMORE, YOUR SUBSCRIPTION WILL CONTINUE INDEFINITELY UNTIL CANCELED IN ACCORDANCE WITH THESE TERMS. FOLLOWING YOUR INITIAL SUBSCRIPTION PERIOD, AND AGAIN AFTER ANY SUBSEQUENT SUBSCRIPTION PERIOD, YOUR SUBSCRIPTION WILL AUTOMATICALLY COMMENCE ON THE FIRST DAY FOLLOWING THE END OF SUCH PERIOD AND CONTINUE FOR SUCCESSIVE RENEWAL PERIODS OF THE SAME LENGTH, AT THE THEN-CURRENT, NON-PROMOTIONAL SUBSCRIPTION RATE. YOU AGREE THAT YOUR ACCOUNT WILL BE SUBJECT TO THIS AUTOMATIC RENEWAL FEATURE UNLESS YOU CANCEL YOUR SUBSCRIPTION. TO CANCEL YOUR SUBSCRIPTION, EMAIL LEARNINGTECHNOLOGY@SANDLER.COM. ADDITIONAL DETAILS FOR CANCELLATION PROCEDURES ARE IN SECTION 6 OF THESE TERMS. IF YOU CANCEL, YOU MAY USE YOUR SUBSCRIPTION UNTIL THE END OF YOUR THEN-CURRENT SUBSCRIPTION TERM; YOUR SUBSCRIPTION WILL NOT BE RENEWED AFTER YOUR THEN-CURRENT TERM EXPIRES. YOU WILL NOT BE ELIGIBLE FOR A PRORATED REFUND OF ANY PORTION OF THE SUBSCRIPTION FEE PAID FOR THE THEN-CURRENT SUBSCRIPTION PERIOD. BY SUBSCRIBING TO THE SERVICE, YOU AUTHORIZE SANDLER TO CHARGE YOUR PAYMENT PROVIDER NOW, AND AGAIN AT THE BEGINNING OF ANY SUBSEQUENT SUBSCRIPTION PERIOD. UPON RENEWAL OF YOUR SUBSCRIPTION, IF SANDLER DOES NOT RECEIVE PAYMENT FROM YOUR PAYMENT PROVIDER, (A) YOU AGREE TO PAY ALL AMOUNTS DUE ON YOUR ACCOUNT UPON DEMAND AND (B) YOU AGREE THAT SANDLER MAY EITHER TERMINATE OR SUSPEND YOUR SUBSCRIPTION AND CONTINUE TO ATTEMPT TO CHARGE YOUR PAYMENT PROVIDER UNTIL PAYMENT IS RECEIVED (UPON RECEIPT OF PAYMENT, YOUR ACCOUNT WILL BE ACTIVATED AND FOR PURPOSES OF AUTOMATIC RENEWAL, YOUR NEW SUBSCRIPTION COMMITMENT PERIOD WILL BEGIN AS OF THE DAY PAYMENT WAS RECEIVED).

 

6. CANCELLING YOUR SUBSCRIPTION 

If you wish to cancel your subscription, you must do so at least thirty (30) days prior to the end of your then-current subscription term.  To cancel your subscription, please email learningtechnology@sandler.com stating that you wish to terminate your subscription, along with your full name and registered email address.

 

7. REFUND POLICY

Subscription fees are not refundable under any circumstances.

 

8. PRIVACY POLICY

We may collect certain information about you and about your use of the Tool as described in our Privacy Policy, which describes our information collection, use, and sharing practices.  If you do not agree to our collection, use or disclosure of your personal data as described in our Privacy Policy, do not access or use the Tool or send us personal data.

 

9. CONTENT

Generally. The Tool, including its text, audio, video, graphics, charts, photographs, interfaces, icons, software, computer code, data, trademarks, logos, slogans, documentation, other components and content, and the design, selection, and arrangement of content, and all intellectual property rights in the foregoing (collectively, the “Content”) are exclusively the property of Sandler or Yoodli, or as applicable, their vendors or licensors (“Content” includes Downloadable Content, as defined below).  Except for the rights expressly granted to you in these Terms, Sandler and Yoodli (as applicable) reserve all rights in and to the Tool and Content, including all intellectual property rights.

 

10. USE OF MARKS

Sandler owns certain trademarks, names, logos, insignia, or service marks (“Marks”).  You do not have the right to use any Marks except as expressly agreed to in writing in advance by Sandler, or as otherwise permitted in these Terms.  The Tool may also contain third-party marks and third-party copyrighted materials, which are the property of their respective owners.  Nothing in these Terms grants to you any rights in or to those third-party marks or materials without such third-party’s prior written consent.

 

The following are Sandler’s intellectual property:

SANDLER (stylized), E (stylized), S Sandler (with design), S (with design), S Sandler Training (with design), Sandler Training, Sandler, Sandler Online, Sandler Selling System, SandlerBrief, Negative Reverse Selling, Sandler Pain Funnel, the Sandler Submarine (words and design), No Guts, No Gain!, Sandler’s Professional Advantage, Sandlerworks!, Sandler Training Certification (with design), How to Succeed, Client-Centric Satisfaction, Sandler Essentials Certified, Sandler Expert Certified, Pursuit Navigator, Performance Thru Learning, Pain-by-Persona and PerformanceIQ are Marks owned by Sandler and its affiliates.

 

11. Intellectual Property Rights

The Tool and its contents are protected by copyright, trademark, and other intellectual property laws. Any unauthorized use of any trademarks, trade dress, copyrighted materials, or any other intellectual property belonging to Sandler or Yoodli or any third party is strictly prohibited and may be prosecuted to the fullest extent of the law.

 

12. Restrictions on your Use of the Tool

Except as otherwise expressly stated elsewhere in these Terms:

 

  • You shall not copy, duplicate, reproduce, sell, publish, post, license, rent, distribute, modify, translate, adapt, reverse-engineer, or create derivative works of the Tool or Content without our prior written consent.  Without limiting the foregoing, you shall not copy, or use a copy of, this Tool or any of its Content without our prior written consent.
  • You shall not use the Tool for unlawful purposes.
  • You shall not submit inaccurate, incomplete, or out-of-date information via the Tool, or commit fraud or falsify information in connection with your use of the Tool.
  • You shall not engage in data mining or similar data gathering or extraction activities from the Tool.  You shall not use the Tool to harvest email addresses, names or other information of the users of the Tool or to spam other users of the Tool.
  • You shall not access, use, or copy any portion of the Tool or Content, including through the use of indexing agents, spiders, scrapers, bots, web crawlers, or other automated devices or mechanisms.
  • You shall not use the Tool to post, transmit, input, upload, or otherwise provide any information or material that contains any viruses, worms, Trojan horses, malware, ransomware, adware, or other harmful computer code that may disable, damage, impair, or otherwise interfere with the Tool, the servers used to make the Tool available, or any other network, computers, hardware, software or systems (“Virus“).
  • You shall not engage in activities that aim to render the Tool or associated services inoperable or to make their use more difficult.
  • You will not access the Tool for the purpose of engaging in competitive activities with us or our affiliates and franchisees.
  • You shall not:  (i) use or attempt to access an account or passwords that are not yours, (ii) misrepresent your identity in any way, (iii) intercept messages without permission, or (iv) use our computing resources beyond your authorization.
  • You shall not frame, mirror or circumvent the navigational structure of any part of the Tool.
  • You shall not upload, distribute, transmit, or post anything to or through the Tool that: (i) is fraudulent, libelous, obscene, pornographic, indecent, violent, offensive, hate speech, harassing, threatening, defamatory, harms another person, or the like; (ii) invades the privacy of another or includes the confidential or proprietary information of another; or (iii) is protected by intellectual property rights without the express prior written consent of the owner of such intellectual property rights.
  • You shall not engage in any conduct while using the Tool that we consider inappropriate, unauthorized, or contrary to the intended purpose of the Tool.

13. NO WARRANTY

THE TOOL AND CONTENT ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND WITHOUT ANY WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SANDLER EXPRESSLY DISCLAIMS ALL REPRESENTATIONS, WARRANTIES AND COVENANTS OF ANY KIND WITH RESPECT TO THE TOOL AND CONTENT, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM STATUTE, COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE IN TRADE. SANDLER MAKES COMMERCIALLY REASONABLE EFFORTS TO ENSURE THAT CONTENT ON THE TOOL IS ACCURATE AND RELIABLE, BUT NEITHER ACCURACY NOR RELIABILITY ARE GUARANTEED.  SANDLER DOES NOT WARRANT OR GUARANTEE THE QUALITY, COMPLETENESS, TIMELINESS, OR AVAILABILITY OF THE TOOL OR CONTENT. SANDLER DOES NOT WARRANT OR GUARANTEE THAT THE TOOL OR CONTENT WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY DEFECTS IN THE TOOL OR CONTENT WILL BE CORRECTED, OR THAT THE TOOL OR THE SERVERS THAT MAKE THE TOOL AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL CONDITIONS OR COMPONENTS. WE DO NOT WARRANT OR ENDORSE ANY THIRD-PARTY CONTENT. YOU AGREE THAT SANDLER IS NOT LIABLE TO YOU OR ANYONE ELSE FOR VIRUSES RECEIVED FROM OR THROUGH THE TOOL OR CONTENT.

 

THE LAWS OF CERTAIN JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES, REPRESENTATIONS OR COVENANTS, AND IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU.

 

14. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL SANDLER OR ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, OR AGENTS, (TOGETHER, “SANDLER PARTY(IES)”) BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL LOSS OR DAMAGE, ARISING OUT OF OR IN CONNECTION WITH THE TOOL OR CONTENT, OR YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE TOOL OR CONTENT, REGARDLESS OF THE FORM OF ACTION, WHETHER THE CLAIM IS BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, WARRANTY, OR OTHERWISE, AND EVEN IF A SANDLER PARTY HAS EXPRESS KNOWLEDGE OF THE POSSIBILITY OF THE LOSS OR DAMAGE. YOUR SOLE AND EXCLUSIVE REMEDY IS TO STOP ACCESSING AND USING THE TOOL OR CONTENT. 

 

WITHOUT LIMITING THE PREVIOUS PARAGRAPH, IN NO EVENT WILL THE AGGREGATE LIABILITY OF THE SANDLER PARTIES ARISING OUT OF OR IN CONNECTION WITH THE TOOL OR CONTENT, OR YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE TOOL OR CONTENT, OR THESE TERMS, EXCEED $100 U.S.D., EVEN IF ANY REMEDY PROVIDED FAILS OF ITS ESSENTIAL PURPOSE. 

 

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.

 

15.  INDEMNIFICATION

YOU SHALL INDEMNIFY, DEFEND AND HOLD HARMLESS THE SANDLER PARTIES FROM AND AGAINST ALL LOSSES, CLAIMS, LIABILITIES, DEMANDS, COMPLAINTS, ACTIONS, DAMAGES, JUDGMENTS, SETTLEMENTS, FINES, PENALTIES, EXPENSES, AND COSTS (INCLUDING WITHOUT LIMITATION REASONABLE ATTORNEYS’ FEES) THAT ARISE OUT OF OR IN CONNECTION WITH (A) YOUR VIOLATION OF APPLICABLE LAWS, (B) YOUR USE OR MISUSE OF THE TOOL OR ANY CONTENT, AND (C) YOUR BREACH OF THESE TERMS OR ANY OTHER TERMS IN THE TOOL.  WE RESERVE, AND YOU GRANT TO US, THE EXCLUSIVE RIGHT TO ASSUME THE DEFENSE AND CONTROL OF ANY MATTER SUBJECT TO INDEMNIFICATION BY YOU (SUBJECT TO YOUR CONTINUING INDEMNIFICATION OBLIGATIONS HEREIN).

 

16.  THIRD-PARTY WEBSITES AND CONTENT

The Tool may link to, or be linked to, websites not maintained or controlled by Sandler. Those links are provided as a convenience and Sandler is not responsible for examining or evaluating the content or accuracy of, and does not warrant or endorse, any third-party website or any products or services made available through those websites. Please take care when leaving the Tool to visit a third-party website. You should read the terms of use and privacy policy for each website that you visit.  For example, when you apply to work for Sandler, use Evernote, view certain news articles, listen to podcasts, sign-up for events or purchase event hotel accommodations, you are doing so on a third-party website that we do not own or control.

 

The Tool also contains certain third-party Content.  We provide third-party Content for your convenience, not as an endorsement.  The presence of third-party Content does not mean that Sandler has reviewed the third-party Content or that there is any association between Sandler and any third party.  You access third-party Content at your sole risk.  Sandler has no responsibility for any third-party Content.  Nothing in these Terms grants you any rights to any third-party Content.

 

17.  COMPLIANCE WITH LAWS

When you use the Tool, you are responsible for complying with all applicable laws, regulations, and policies of all relevant jurisdictions, including all applicable rules regarding online conduct.

 

18. CHILDREN’S INFORMATION

The Tool is not intended for use by children under the age of eighteen (18) years old.  If you are under eighteen (18) years old, you must immediately stop using the Tool.

 

19. TERMINATION

If you violate applicable laws or these Terms, we may immediately suspend or terminate your access to the Tool, the Content or your account.  Sandler is not liable to you or anyone else for any damages arising from or related to Sandler’s suspension or termination of your access to the Tool, the Content or your account.

 

20. GOVERNING LAW

Unless otherwise required by applicable law, these Terms, and your access to and use of the Tool, are governed by the laws of the State of Maryland, United States without regard to its conflict of laws principles.  Subject to the arbitration clause below, and unless otherwise required by applicable law, venue is exclusively in the state or federal courts, as applicable, located in Baltimore County, Maryland, and the parties expressly agree to the exclusive jurisdiction of those courts.

 

21. ASSIGNMENT

We may assign our rights and delegate our duties under these Terms at any time to any party without notice to you.  You may not assign your rights or delegate your duties under these Terms without our prior written consent.  These Terms inure to the benefit of Sandler’s successors and assigns.

 

22. ENTIRE AGREEMENT

These Terms, the Privacy Policy, and any terms posted throughout the Tool (if any) are the entire agreement between you and Sandler with respect to your access to and use of the Tool and its Content, unless otherwise agreed to in a signed writing between you and Sandler.  In the event of a conflict between these Terms and or Privacy Policy, our Privacy Policy will control.

If you, your employer or an organization that you work for has signed a contract with Sandler related to your access and use certain Sandler products or services, the intention is that these Terms supplement that business contract.  However, in the event of conflict with these Terms, the business contract shall control.

 

23. WAIVER

Sandler’s failure to enforce any provision of these Terms will not constitute a waiver of that provision or any other provision.  Any waiver of any provision of these Terms will be effective only if in writing and signed by Sandler.

 

24. SEVERABILITY

If any provision of these Terms is held invalid, void, or unenforceable, that provision will be severed from the remaining provisions and the remaining provisions will remain in full force and effect.  The headings in these Terms are for convenience only and do not affect the interpretation of these Terms.

 

25. ELECTRONIC COMMUNICATIONS

These Terms and any other documentation, agreements, notices, or communications between you and Sandler may be provided to you electronically to the extent permissible by law.  Please print or otherwise save a copy of all documentation, agreements, notices, and other communications for your reference.

 

26. ARBITRATION AGREEMENT

YOU AGREE TO RESOLVE ANY DISPUTES ARISING UNDER THESE TERMS OR RELATING TO THE TOOL OR ITS CONTENT THROUGH BINDING ARBITRATION, ON AN INDIVIDUAL BASIS, AS SET FORTH BELOW. 

 

  1. WAIVER.  YOU UNDERSTAND THAT BY AGREEING TO BINDING ARBITRATION ON AN INDIVIDUAL BASIS, (I) YOU ARE GIVING UP YOUR RIGHT TO A TRIAL BY JURY AND (II) YOU MAY NOT BRING A CLAIM AGAINST SANDLER IN A CLASS ACTION LAWSUIT, AND THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN ONE OR MORE PARTY’S CLAIMS IN A CLASS OR PROCEEDING.  In the event a court determines that the foregoing is unenforceable, then such claim must be severed from the arbitration and brought in court, subject to Sandler’s right to appeal.
  2. Good Faith Discussions.  You and Sandler must first attempt to resolve any dispute by good faith discussions or email.  If the parties cannot resolve a dispute with good faith discussions, then either party may submit the dispute to binding arbitration as set forth in these Terms.
  3. Rules.  You and Sandler agree that arbitration will be conducted by the American Arbitration Association (“AAA”) in accordance with its Consumer Arbitration Rules, then in effect and as amended herein (the “Rules”).  The Rules can be found at:  https://www.adr.org/Rules.  You and Sandler agree that this agreement to arbitrate involves a transaction of interstate commerce and therefore the Federal Arbitration Act will govern the interpretation and enforceability of this agreement to arbitrate.
  4. Initiating a Claim.  The party desiring to initiate arbitration must provide the other party a Demand for Arbitration in accordance with the Rules and the parties will thereafter mutually agree upon the arbitrator.  If the parties cannot agree upon the arbitrator within ten (10) days, an arbitrator will be appointed in accordance with the Rules.
  5. Arbitrator.  Arbitration shall be before one (1) arbitrator who shall have exclusive authority to resolve any disputes arising under these Terms or with regard to the Tool, including as to the enforceability and/or formation of this agreement to arbitrate made between you and Sandler.
  6. Location.  You agree that arbitration shall take place exclusively in Baltimore County, Maryland.  However, where the disclosed claims or counterclaims do not exceed $25,000, the dispute may be resolved by the submission of documents only/desk arbitration (see the Rules for more details).  Either party may, however, ask for a hearing, or the arbitrator may decide a hearing is necessary.
  7. Time Limit.  Any claim by you arising in connection with the Tool must be commenced by you within one (1) year of the dispute giving rise to the claim.
  8. Confidentiality.  The arbitration and information disclosed during arbitration may not be disclosed to any third party except as required by law.  The parties will not make any comments or announcements to the public about the subject matter or outcome of any arbitration.
  9. The Arbitrator’s Decision.  The arbitrator’s decisions and judgment will be final and binding on the parties, but will have no precedential effect.  The arbitrator shall not have the authority to award damages outside of those set forth in these Terms.
  10. Costs and Expenses.  Each party shall pay their own expenses and fees, including their own attorneys’ fees, arising from arbitration, unless the arbitrator determines that your claims were improper or frivolous, in which case the arbitrator may require you to reimburse us for certain fees and expenses in accordance with the Rules.
  11. Exceptions.  Notwithstanding anything to the contrary herein, you and Sandler each retain the right to bring an individual action in small claims court and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s intellectual property rights.

 

27. CONTACT US 

If you have any questions or concerns regarding these Terms, contact us at:

Sandler Systems, LLC
Attn: Legal Counsel

300 Red Brook Blvd, Suite 10

Owings Mills, Maryland 21117

United States of America

(410) 559-2020

legal@sandler.com

 

 

Effective Date:  April 15, 2025