The Lost Art of Conflict Resolution

The Lost Art of Conflict Resolution offers vitally important insights into the neglected art of reversing cycles of toxic conflict. It shows you how to identify when and how your own buttons get pushed, reveals what causes instinctive responses that can worsen conflict cycles, and teaches you how to interact with others in ways that make them feel heard, respected, and valued. It is the kind of book that can quickly change your life—and the lives of others—for the better. 

“The great gift of this book is that anyone can read it and incorporate the strategies into their businesses, jobs, marriages, friendships, and family.” —Deborah L. Cottrill, MS, CRC, CBIS, Certified Rehabilitation Counselor